Frequently Asked Questions
Everything you need to know about our premium botanical collection.
What is the difference between your silk flowers and real touch florals?
Our standard silk flowers are crafted from high-quality fabrics for durability and color depth, while our 'Real Touch' collection features a specialized polymer coating that mimics the exact texture and moisture-feel of live petals.
How do I care for and maintain my permanent botanicals?
To keep your arrangements looking fresh, keep them out of direct sunlight to prevent fading. Use a soft microfiber cloth or a can of compressed air to gently remove dust every few weeks.
Do you offer international shipping?
Yes, we ship our artificial stems and greenery worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the dimensions of the items ordered.
What is your return policy for home decor items?
We accept returns on most unused items in their original packaging within 30 days of delivery. Please note that seasonal items and 'Final Sale' products are not eligible for return.
How are the flowers packaged to prevent damage during transit?
We use custom-sized, heavy-duty boxes and secure each stem with industrial-grade ties or protective wrapping to ensure your florals arrive in pristine condition without being crushed.
Can I bend or cut the stems to fit my own vase?
Absolutely. Most of our stems are constructed with a flexible wire core. You can easily bend them to your desired shape or use heavy-duty wire cutters to trim them to the perfect height for your vessel.